Your Guide to South Padre Island & More...
Est. 2012
...and more!


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Anonymous said:   April 11, 2012 12:15 am PST
I had used the Rex Cleaners in Port Isabel a couple of weeks ago and had a bad experience! My dry cleaning wasn't ready at the time they had specified. I dropped off my laundry the day before in the morning and had opted for the next day service thinking it would be ready the following morning. They had advised me that it would be ready the following day at 5 P.M. That was fine with me since I did not need my clothes until 11 P.M. on the following day. I was at work and had to send a taxi to go pick up my dry cleaning only to later find out that my clothes had never arrived and the taxi had to leave. The only call I received was from the taxi letting me know that the truck had left late from Brownsville and that my clothes would not be on time. Well I didn't get off of work until 6:30 P.M. on the day that it was supposed to be ready and that is when I found out that my clothes were not in thanks to the voicemail the taxi cab had left me. I called the cleaners but they were already closed. The clothes that I needed that evening would NOT be available to me!!!! That put a wrench in my plans!!!!! I dealt with it...I go the following day and the person there could not even understand what my complaint was. She simply told me to pay the amount for the dry cleaning. I asked to speak to a manager and she called the home office in Brownsville. That was no help whatsoever. They basically didn't even care. The fact that they could not accept responsibility for their mess up really left a bad impression!!!! I will never go back to that dry cleaners and will let as many people as I know about them! Good luck if you need your clothes on time!

Infopadre Team said:   April 10, 2012 6:13 pm PST
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